![]() I really do believe in having a good payment history and if you look at my records, I have no other missed payments. I'm writing today to ask for your forgiveness for my mistake. I did however make sure to pay July 21, 2019, but I still was shown as a missed payment on all three credit bureaus. In the mist of moving I believe I forgot to pay on my due date. ![]() But, in July 2019 I had a missed payment. It's really been a privilege to be able to do business with your company and I would like for it to continue and for me to continue to prove my value to you as a customer. "Hello, my name is X X I'm writing you today because I am a customer of your Victoria's Secret store card. I also provided a screenshot showing I havent missed any other payments. Here is what I wrote for my GW letter, it's simple and to the point. Thank you for being a valued card member. You will receive a decision from us, the same way your request was received. Once we have received your request, by one of these methods, a member of our Credit Bureau Disputes team will review your request and the account. I have included the mailing address and the website needed to submit your request. You will need to log into your online accounts to access the SMC tool. Your request would need to be received either by mail or via our Secure Messaging Center. I just called and the lady was able to remove the missed payments and is mailing me a letter stating it has been updated from deliquent to no missed payments. So, I followed up and the auto responder said to call in. I was told I'd get a response within 2 business days, I received a response the next day, but it stated they'd forward the message and I'd get a response in another 2 business days, and I never did. I sent a message on FB, they stated I could mail in a response or used the secure message system online, so I sent it throught the secured portal. It's from July 2019 30 days, I missed June's payment then paid the end of July. Refund in the amount of 881.16 including finance charges.I have one missed payment on my report and my score took a major hit. What would you like the company to do to fix the problem? (optional) I never want to deal with Victoria’s Secret again. Upon receiving an accurate statement, I will pay my account off in it’s entirety and close my account. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement from Comenity Bank. Victoria’s Secret Online is unwilling to help resolve this issue by replacing the merchandise or issuing a refund. Also the Fair Credit Billing Act protects against this. There are federal laws in place to protect us consumers. I’ve left her several messages since October, it’s been almost 3 months and I have not received a call back as of yet. I have recorded conversations with customer service agents, supervisors, and even Comenity Bank, all unwilling to correct the problem. I have been having a very difficult time getting a refund from Victoria’s. I reviewed camera footage from 10/14 from 8pm- 9pm and there was no delivery truck near my home and no package left at my front door. ![]() I inquired about this issue in October, spoke with customer care and was told order number: C100718804 order date: 10/10/19 was delivered 10/14/19 at 8:19 pm and the package was left at the door. The amount is inaccurate because I never received the merchandise I ordered from Victoria’s Secret online. I am writing to dispute a billing error in the amount of $ 881.16 on my account. Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
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